In-Store Fulfillment for Żabka Jush

15 minute eFood quick commerce with ideal In-Store Fulfillment processes

About the Żabka Group

The Polish company Żabka Group is the convenience market leader in eastern Europe based in Posen near Warsaw. The company has more than 7.000 convenience stores across Poland and the Czech Republic and its assortment includes ambient, chilled, and frozen groceries as well as products for daily use.

2.3 billion

Revenue Żabka Group in 2020

Grocery & convenience

Retail Industry

Posen, Poland

Headquarters

Business model of Żabka Jush

To expand their convenience customer service promise and capitalize on the growing quick commerce market Żabka Group founded the start-up LITE-eCommerce to introduce the new format Żabka Jush a 15 minute B2C eFood delivery service similar to Gorillas, Flink and Co. To do so LITE-eCommerce built up a completely new software platform based on a best-of-breed approach and opened its own picking facilities in the form of dark stores. The service was launched in the Warsaw area and will be expanding throughout the main Polish metropolitan areas as well as internationally.

Eastern Europe

Location

eFood (delivery service)

Industry

B2C quick commerce

Business model

10+

# of connected stores

rocket

Our customer's challenge

custom / Kundenzufriedenheit

Offer best-in-class customer experience

Create an easy and time-saving solution that convinces especially non-tech savvy convenience shoppers.

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Design smooth and efficient processes

Establish an intuitive app to handle the fulfillment process in the darkstore by ensuring a quick picking process and easy courier integration.

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Find a future-proof, scalable solution

Establish a future-proof solution that is based on a scalable and customizable IT tech stack to ensure the delivery of an online order in only 15 minutes.

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Guarantee rapid setup and time-to-market

Ensure fast time-to-market given the short timeline to launch, while simultaneously setting up the operations.

Expectations on the fulfillment system

Modern software-as-a-service approach

  • Fast integration with other systems & quick setup
  • Technical feasibility and well-documented API-based platform that allows easy implementation and custom development of features
  • Stable performance of the platform, also during peaks

Reliable, efficient and easy-to-use product

  • Proven in-store fulfillment solution
  • Ensure an easy UX/UI with low onboarding and training efforts
  • Quick commerce specific solutions for the handover process to a third party fleet

Cooperative working approach

  • Grocery-experienced partner with process knowhow, a consultative approach and exchange at eye level
  • Flexible pricing model to grow at the right pace

"We are thrilled to be working with fulfillmenttools. Our investment in this technology partner marks an exciting step towards our goal to revolutionise online shopping and will enable us to provide the best shopping experience possible for our customers."

— Zbigniew Sobiecki, CTO at LITE eCommerce

The fulfillmenttools solution

Project scope

group

Smooth project handling and close cooperation of all parties involved

Results

star

Go-live in 3 months from evaluation to MVP

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Adapting the In-Store fulfillment solution based on the customers needs

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Established an end-2-end process with only 4 providers

market

Consultation in establishing digital processes by sharing best practices from the German eFood market leader REWE

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Providing an intuitive and easy-to-understand In-Store fulfillment solution including order overview, picking module and handover app with minimal training effort

Exploit your turnover potential with fulfillmenttools

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