{"id":92300,"date":"2021-12-21T08:40:52","date_gmt":"2021-12-21T07:40:52","guid":{"rendered":"https:\/\/fulfillmenttools.com\/?page_id=92300"},"modified":"2023-08-14T13:30:43","modified_gmt":"2023-08-14T11:30:43","slug":"fulfillment-glossar-click-and-return","status":"publish","type":"page","link":"https:\/\/fulfillmenttools.com\/de\/fulfillment-glossar-click-and-return\/","title":{"rendered":"Fulfillment Glossar &#8211; Click &#038; Return"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row unlock_row_content=&#8220;yes&#8220; row_height_percent=&#8220;0&#8243; override_padding=&#8220;yes&#8220; h_padding=&#8220;0&#8243; top_padding=&#8220;0&#8243; bottom_padding=&#8220;0&#8243; overlay_alpha=&#8220;50&#8243; gutter_size=&#8220;0&#8243; column_width_percent=&#8220;100&#8243; shift_y=&#8220;0&#8243; z_index=&#8220;0&#8243;][vc_column column_width_percent=&#8220;100&#8243; gutter_size=&#8220;3&#8243; override_padding=&#8220;yes&#8220; column_padding=&#8220;5&#8243; overlay_alpha=&#8220;50&#8243; shift_x=&#8220;0&#8243; shift_y=&#8220;0&#8243; shift_y_down=&#8220;0&#8243; z_index=&#8220;0&#8243; medium_width=&#8220;0&#8243; mobile_width=&#8220;0&#8243; width=&#8220;1\/1&#8243;][vc_custom_heading heading_semantic=&#8220;h1&#8243; text_size=&#8220;&#8220; text_color=&#8220;color-121104&#8243; sub_reduced=&#8220;yes&#8220;]Click &amp; Return[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8220;yes&#8220; row_height_percent=&#8220;0&#8243; override_padding=&#8220;yes&#8220; h_padding=&#8220;0&#8243; top_padding=&#8220;1&#8243; bottom_padding=&#8220;2&#8243; overlay_alpha=&#8220;50&#8243; equal_height=&#8220;yes&#8220; gutter_size=&#8220;0&#8243; column_width_percent=&#8220;100&#8243; shift_y=&#8220;0&#8243; z_index=&#8220;0&#8243;][vc_column column_width_use_pixel=&#8220;yes&#8220; position_horizontal=&#8220;left&#8220; gutter_size=&#8220;3&#8243; override_padding=&#8220;yes&#8220; column_padding=&#8220;5&#8243; expand_height=&#8220;yes&#8220; overlay_alpha=&#8220;50&#8243; shift_x=&#8220;0&#8243; shift_y=&#8220;0&#8243; shift_y_down=&#8220;0&#8243; z_index=&#8220;0&#8243; medium_width=&#8220;0&#8243; mobile_width=&#8220;0&#8243; width=&#8220;1\/2&#8243; css=&#8220;.vc_custom_1639133816938{padding-top: 42px !important;}&#8220; column_width_pixel=&#8220;700&#8243;][vc_custom_heading text_font=&#8220;font-377884&#8243; text_color=&#8220;color-121104&#8243;]Was ist Click &amp; Return?[\/vc_custom_heading][vc_column_text]Click &amp; Return beschreibt die M\u00f6glichkeit, online erworbene Produkte in einer physischen Filiale des Einzelh\u00e4ndlers zur\u00fcckzugeben. Diese Praktik ist von erheblicher Bedeutung f\u00fcr den Kund:innenservice und die Customer Experience, denn so lassen sich die Vorteile des Online Shoppings mit der M\u00f6glichkeit, pers\u00f6nlich in einer Filiale zu interagieren, verkn\u00fcpfen. Dieses Konzept tr\u00e4gt zur St\u00e4rkung der Kund:innenbindung, zur Steigerung des Vertrauens in den H\u00e4ndler und zur F\u00f6rderung von Omnichannel-Verkaufsstrategien bei.<\/p>\n<p>Von der Perspektive der Kund:innen aus betrachtet, er\u00f6ffnet Click &amp; Return eine vorteilhafte M\u00f6glichkeit, gekaufte Waren auf bequeme Weise zur\u00fcckzugeben. Dies ist besonders n\u00fctzlich, wenn die Produktqualit\u00e4t, die Gr\u00f6\u00dfe oder andere Eigenschaften nicht den Erwartungen entsprechen. Kund:innen haben die Flexibilit\u00e4t, sich entweder vorab online f\u00fcr eine bestimmte Filiale zu entscheiden oder spontan eine Filiale ihrer Wahl aufzusuchen, ohne vorherige Anmeldung. Dieser nahtlose \u00dcbergang zwischen dem digitalen Einkaufserlebnis und dem physischen Besuch einer Filiale vermittelt den Kund:innen das Gef\u00fchl, dass ihre Bed\u00fcrfnisse und Pr\u00e4ferenzen im Mittelpunkt stehen.[\/vc_column_text][\/vc_column][vc_column column_width_percent=&#8220;100&#8243; position_horizontal=&#8220;right&#8220; position_vertical=&#8220;middle&#8220; align_horizontal=&#8220;align_right&#8220; gutter_size=&#8220;0&#8243; override_padding=&#8220;yes&#8220; column_padding=&#8220;0&#8243; overlay_alpha=&#8220;50&#8243; shift_x=&#8220;0&#8243; shift_y=&#8220;0&#8243; shift_y_down=&#8220;0&#8243; z_index=&#8220;0&#8243; medium_width=&#8220;0&#8243; mobile_visibility=&#8220;yes&#8220; mobile_width=&#8220;0&#8243; width=&#8220;1\/2&#8243; mobile_height=&#8220;340&#8243;][vc_single_image media=&#8220;98407&#8243; media_width_percent=&#8220;100&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8220;1\/3&#8243;][\/vc_column][vc_column column_width_percent=&#8220;100&#8243; align_horizontal=&#8220;align_center&#8220; gutter_size=&#8220;3&#8243; overlay_alpha=&#8220;50&#8243; shift_x=&#8220;0&#8243; shift_y=&#8220;0&#8243; shift_y_down=&#8220;0&#8243; z_index=&#8220;0&#8243; medium_width=&#8220;0&#8243; mobile_width=&#8220;0&#8243; width=&#8220;1\/3&#8243;][vc_button button_color=&#8220;color-121104&#8243; size=&#8220;btn-lg&#8220; radius=&#8220;btn-circle&#8220; border_width=&#8220;0&#8243; link=&#8220;url:https%3A%2F%2Ffulfillmenttools.com%2Ffulfillment-glossar%2F&#8220;]Zur\u00fcck zur Glossar-\u00dcbersicht[\/vc_button][\/vc_column][vc_column width=&#8220;1\/3&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8220;0&#8243; override_padding=&#8220;yes&#8220; h_padding=&#8220;2&#8243; top_padding=&#8220;3&#8243; bottom_padding=&#8220;4&#8243; back_color=&#8220;color-749896&#8243; overlay_alpha=&#8220;50&#8243; gutter_size=&#8220;100&#8243; column_width_percent=&#8220;100&#8243; shift_y=&#8220;0&#8243; z_index=&#8220;0&#8243; style=&#8220;inherited&#8220; row_name=&#8220;About Us&#8220;][vc_column column_width_percent=&#8220;100&#8243; position_vertical=&#8220;middle&#8220; align_horizontal=&#8220;align_center&#8220; gutter_size=&#8220;4&#8243; overlay_alpha=&#8220;100&#8243; shift_x=&#8220;0&#8243; shift_y=&#8220;0&#8243; shift_y_down=&#8220;0&#8243; z_index=&#8220;0&#8243; medium_width=&#8220;0&#8243; mobile_width=&#8220;0&#8243; zoom_width=&#8220;0&#8243; zoom_height=&#8220;0&#8243; width=&#8220;1\/1&#8243;][vc_row_inner limit_content=&#8220;&#8220;][vc_column_inner column_width_use_pixel=&#8220;yes&#8220; align_horizontal=&#8220;align_center&#8220; gutter_size=&#8220;3&#8243; overlay_alpha=&#8220;50&#8243; shift_x=&#8220;0&#8243; shift_y=&#8220;0&#8243; shift_y_down=&#8220;0&#8243; z_index=&#8220;0&#8243; medium_width=&#8220;0&#8243; mobile_width=&#8220;0&#8243; width=&#8220;1\/1&#8243; column_width_pixel=&#8220;600&#8243;][vc_custom_heading text_font=&#8220;font-377884&#8243; text_color=&#8220;color-121104&#8243;]Das k\u00f6nnte Sie auch interessieren[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8220;0&#8243; 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size=&#8220;btn-lg&#8220; radius=&#8220;btn-circle&#8220; outline=&#8220;yes&#8220; border_width=&#8220;0&#8243; link=&#8220;url:https%3A%2F%2Ffulfillmenttools.com%2Ffulfillment-glossar-picking%2F&#8220;]Mehr erfahren[\/vc_button][\/vc_column_inner][vc_column_inner column_width_percent=&#8220;100&#8243; align_horizontal=&#8220;align_center&#8220; gutter_size=&#8220;3&#8243; overlay_alpha=&#8220;100&#8243; shift_x=&#8220;0&#8243; shift_y=&#8220;0&#8243; shift_y_down=&#8220;0&#8243; z_index=&#8220;0&#8243; medium_width=&#8220;4&#8243; mobile_width=&#8220;7&#8243; zoom_width=&#8220;0&#8243; zoom_height=&#8220;0&#8243; width=&#8220;1\/3&#8243;][vc_icon icon_image=&#8220;88292&#8243; icon_color=&#8220;color-166841&#8243; media_size=&#8220;50&#8243; text_font=&#8220;font-377884&#8243; text_size=&#8220;h4&#8243; linked_title=&#8220;yes&#8220; text_reduced=&#8220;yes&#8220; align=&#8220;left&#8220; title=&#8220;Click &amp; Collect&#8220; link=&#8220;url:https%3A%2F%2Ffulfillmenttools.com%2Fclick-and-collect%2F&#8220;]Flexibles eCommerce Fulfillment durch Abholm\u00f6glichkeit in der Filiale[\/vc_icon][vc_button button_color=&#8220;color-121104&#8243; 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size=&#8220;btn-lg&#8220; radius=&#8220;btn-circle&#8220; outline=&#8220;yes&#8220; border_width=&#8220;0&#8243; link=&#8220;url:https%3A%2F%2Ffulfillmenttools.com%2Ffulfillment-glossar-click-and-reserve%2F|title:Click%20%26%20Reserve&#8220;]Mehr erfahren[\/vc_button][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row unlock_row_content=&#8220;yes&#8220; row_height_percent=&#8220;0&#8243; override_padding=&#8220;yes&#8220; h_padding=&#8220;0&#8243; top_padding=&#8220;0&#8243; bottom_padding=&#8220;0&#8243; overlay_alpha=&#8220;50&#8243; gutter_size=&#8220;0&#8243; column_width_percent=&#8220;100&#8243; shift_y=&#8220;0&#8243; z_index=&#8220;0&#8243;][vc_column column_width_percent=&#8220;100&#8243; gutter_size=&#8220;3&#8243; override_padding=&#8220;yes&#8220; column_padding=&#8220;5&#8243; overlay_alpha=&#8220;50&#8243; shift_x=&#8220;0&#8243; shift_y=&#8220;0&#8243; shift_y_down=&#8220;0&#8243; [&hellip;]<\/p>\n","protected":false},"author":186094497,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","content-type":"","footnotes":""},"class_list":["post-92300","page","type-page","status-publish","hentry"],"acf":[],"jetpack_shortlink":"https:\/\/wp.me\/PbZLB5-o0I","jetpack_sharing_enabled":false,"_links":{"self":[{"href":"https:\/\/fulfillmenttools.com\/de\/wp-json\/wp\/v2\/pages\/92300","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fulfillmenttools.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fulfillmenttools.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fulfillmenttools.com\/de\/wp-json\/wp\/v2\/users\/186094497"}],"replies":[{"embeddable":true,"href":"https:\/\/fulfillmenttools.com\/de\/wp-json\/wp\/v2\/comments?post=92300"}],"version-history":[{"count":17,"href":"https:\/\/fulfillmenttools.com\/de\/wp-json\/wp\/v2\/pages\/92300\/revisions"}],"predecessor-version":[{"id":101626,"href":"https:\/\/fulfillmenttools.com\/de\/wp-json\/wp\/v2\/pages\/92300\/revisions\/101626"}],"wp:attachment":[{"href":"https:\/\/fulfillmenttools.com\/de\/wp-json\/wp\/v2\/media?parent=92300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}