Fulfillment solutions for the grocery industry

How to provide a perfect omnichannel experience

An optimal customer experience and high customer satisfaction are top priorities for every successful retailer. Especially in the grocery industry, customers expect fresh products and flexible shopping and delivery options. With smart technologies for lean and efficient business processes, we optimize your food fulfillment using our process know-how from the REWE delivery and pick-up service.

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Our platform technology has a proven track record in eFood

As the German eFood market leader, REWE has perfected its fulfillment processes. Therefore, as a team with REWE DNA, we know the most complex fulfillment environment better than anyone else:

  • eFood fulfillment expertise: We have process know-how in areas such as cold chains, hygiene standards or weighing goods. Our features are designed on this basis and take into account specific requirements such as different picking strategies, details for easier product identification or substitute items.
  • Product expertise: Our platform facilitates the management of retailers’ facilities and services, as well as the intelligent distribution of orders to the ideal facility. fulfillmenttools supports any delivery and collection model, from click & collect to same day delivery.
  • Technology expertise: The modular platform structure allows a solution specific to each use case. Thanks to an API-first approach, the platform can also be easily integrated into existing IT landscapes and offers flexible scaling options thanks to its cloud basis.

“Thanks to intuitive use and high scalability, we were able to successfully double our number of locations in the pickup service within a few weeks.”

Dr. Robert Zores, CTO REWE digital

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years of experience with REWE Group


years of expertise in the area of eFood with REWE digital


spin-off as an independent start-up of REWE digital

State-of-the-art buying experiences for confectionery lovers

In the future, arko's and Hussel's high quality standards will also be reflected in the service offering and the supporting fulfillment processes. All stores will be linked to fulfillmenttools and will benefit from seamless eCommerce integration – from the dispatch of products ordered online by stores (ship-from-store) to online orders that can be collected in-store (click-and-collect)

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Mastering your challenges with the right solutions

Meeting customer requirements

Customer expectations are constantly changing and vary depending on lifestyles. For instance, after a stressful day at work, customers want to do their shopping as quickly as possible and not waste time looking for their desired products. Convenient and time-independent shopping options are also becoming increasingly important, as consumers want fresh food spontaneously or on weekends.


Click & Collect

Connect the eCommerce and in-store shopping experience with fulfillmenttools click & collect solution. Learn more about click & collect now.

Click & Reserve

Offer your customers the convenience of ordering products online and paying for them on site. Read how connecting online & offline business even pays off for bakeries.

custom / Laufweg optimieren

Quick Commerce

With fulfillmenttools, you can easily implement solutions for deliveries within minutes (Quick Commerce). To find out how, read our press release on Zabka Jush! (LITE eCommerce) or our infographic

"We are thrilled to be working with fulfillmenttools. Our investment in this technology partner marks an exciting step towards our goal to revolutionise online shopping and will enable us to provide the best shopping experience possible for our customers."

Zbigniew Sobiecki, CTO at LITE eCommerce (Zabka Jush!)

Creating efficient and smooth processes

Efficient and smooth processes are essential for retailers, especially in picking. They also wish to have short training times for their employees and fast picking processes with a low error rate.

custom / Pickingapp

In-Store Fulfillment

Handle your in-store fulfillment processes effortlessly and quickly with our intuitive picking solution. Find out more about in-store fulfillment now

Set new standards in eFood fulfillment now!

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In-store fulfillment solution for Żabka Jush

To enter the growing Quick Commerce market, Lite e-Commerce has developed Zabka Jush, a new eCommerce business that enables delivery of groceries and convenience products within 15 minutes.

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Trend eFood: Why online food trade is booming

Learn what customers want when buying groceries online, how retailers master their fulfillment challenges and how you can benefit from our process know-how through our REWE Origin.

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Quick Commerce: Accelerate your eFood business

What is Quick Commerce, why is it booming so much in grocery, and how does the right software help with the implementation? Find answers to these questions in our infographic.

Read infographic