15 minute eFood quick commerce with ideal In-Store Fulfillment processes

About Lite e-Commerce

Lite e-Commerce Sp. z o.o. – is a start-up operating within the Żabka Group (Poland’s largest convenience store chain), responsible for creating e-commerce solutions. The company focuses on creating technology, building products and managing e-commerce operations within the Group.

eCommerce & new technology


Warsaw, Poland


Business model of Żabka Jush

With the growing popularity of on-demand shopping for everyday items, including consumer goods and food, q-commerce is the latest trend in e-commerce. To tap into the growing market for quick commerce, start-up Lite e-Commerce has developed a new app for 15-minute B2C groceries delivery. To do so Lite e-Commerce built up a completely new software app based on a best-of-breed approach and opened its own picking facilities in the form of dark stores. The service is available in the Warsaw and Gdansk area. It will be expanding throughout the main Polish metropolitan areas.

Eastern Europe


eFood (delivery service)


B2C Quick Commerce

Business model


# of connected stores


Our customer's challenge


Find a future-proof, scalable solution

Establish a future-proof solution that is based on a scalable and customizable IT tech stack to ensure the delivery of an online order in only 15 minutes


Design smooth and efficient processes

Establish an intuitive app to handle the fulfillment process in the dark store by ensuring a quick picking process and easy courier integration.


Guarantee rapid setup and time-to-market

Ensure fast time-to-market given the short timeline to launch, while simultaneously setting up the operations

custom / Kundenzufriedenheit

Offer best-in-class customer experience

Create an easy and time-saving solution that convinces especially non-tech savvy convenience shoppers.

Expectations on the fulfillment system

Modern software-as-a-service approach

  • Fast integration with other systems & quick setup
  • Technical feasibility and well-documented API-based platform that allows easy implementation and custom development of features
  • Stable performance of the platform, also during peaks

Reliable, efficient and easy-to-use product

  • Proven in-store fulfillment solution
  • Ensure an easy UX/UI with low onboarding and training efforts
  • Quick commerce specific solutions for the handover process to a third party fleet

Cooperative working approach

  • Grocery-experienced partner with process knowhow, a consultative approach and exchange at eye level

"We are thrilled to be working with fulfillmenttools. Our investment in this technology partner marks an exciting step towards our goal to revolutionise grocery eCommerce and will enable us to provide the best shopping experience possible for our customers."

— Zbigniew Sobiecki, CTO at Lite e-Commerce

The fulfillmenttools solution

Project scope


Adapting the In-Store fulfillment solution based on the customers needs



Established an end-2-end process with only 4 providers


Consultation in establishing digital processes by sharing best practices from the German eFood market leader REWE


Providing an intuitive and easy-to-understand In-Store fulfillment solution including order overview, picking module and handover app with minimal training effort


Smooth project handling and close cooperation of all parties involved

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