Increase your sales by 18% and more with efficient omnichannel processes
Efficient omnichannel fulfillment increases customer satisfaction, competitiveness and sales. Services such as ship-from-store and click & collect are key drivers for generating a sales uplift, offering customers a seamless shopping experience across all channels.
Securing the future with ship-from-store and click & collect
Grow sales and generate new customers with click & collect
Analyses of customer data show that omnichannel customers spend more money. Customers are able to shop in-store, but they are also able to purchase their desired products online and pick them up later. The additional shopping channel offers more flexibility and choice in everyday’s life.
By offering new services such as click & collect, it is also possible to attract new customers from your competition.
Stores will be the central element of retailers OC order fulfillment strategy. “Leveraging the inventory that’s in 1,000 stores across our network from an ecommerce sale – that’s the ticket to admission for any kind of omnichannel retailing.”
Study published by emerald insight
Generate 15% or more sales with ship-from-store
Ship-from-Store enables retailers to integrate their stores into their eCommerce business and generate additional revenue potential:
- Increased sales through increased online availability and lower out-of-stock rates
- Reduced capital commitment thanks to intelligent connection of stores with increasing or constant service level at the same time
- Higher customer satisfaction due to faster and more reliable deliveries, which has a positive impact on the repurchase intentions of your customers
- Optimized use of store resources and margin protection through real-time inventory orchestration
Seamless connection of on- and offline world enables new pick-up and delivery options for customers
By connecting store and online business arko / Hussel creates a seamless omnichannel experience for its customers. They benefit from new pick-up & delivery options – from click-and-collect to same day delivery.
Why pick-up and delivery services areso important for modern retailers
Increased demand & higher sales
Customers have access to more potential sales channels and can therefore shop more flexibly and more frequently
Larger assortment & higher product availability
Customers have access to a wider range of products and out-of-stocks can be avoided
Increased customer satisfaction
Customers profit from a broader service portfolio and thus greater flexibility
Better customer access
A higher variety of customer touch points creates more proximity and promotes customer loyalty and trust
How to make your omnichannel fulfillment profitable
To successfully implement omnichannel fulfillment, it’s important to know your customers’ interests and preferred channels. This allows you, as a retailer, to draw attention to yourself on the appropriate channels as well as offer fulfillment services there that are suitable for your target group. Find out in our omnichannel guide which technologies you should pay attention to during implementation and how you can expand your services step-by-step.
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Realize your sales and savings potentials
We help you to use optimized fulfillment processes as a growth booster
and increase your profitability
Further information
Why ship-from-store is attractive for customers and retailers
In our infographic you will find facts, figures and data on why ship-from-store is relevant for retailers and how retailers and consumers benefit.
Why click-and-collect is so important for retailers
Our infographic shows why Click & Collect is becoming more relevant for retailers and why the service is so popular with consumers and attractive for retailers.
Why an omnichannel strategy pays off for retailers
Learn more about the status quo of omnichannel services in retail, which adjusting screws you can turn & how you as a retailer can benefit from an omnichannel strategy.