Study: Click & Collect of 99 retailers tested

All about omnichannel gaps in the German fashion market and how to create a seamless customer journey

Within the scope of a mystery shopping study, fulfillmenttools has inventigated the current status of Click & Collect offers in the German fashion industry. For this purpose, the Click & Collect shopping experience at various fashion retailers was assessed by test purchases from the customer’s point of view.

In our study you will find

  • all results on 5 crucial steps in the Click & Collect process
  • a comparison of overall performance and with the previous year
  • a checklist for successful omnichannel retailers or those who want to become one
  • how the fulfillmenttools solution helps retailers to position themselves for the future

Simply fill out the form and you will receive the whitepaper as a download.