Click & Meet

Click & Meet refers to a sales concept where customers can schedule appointments with retailers in advance, either online or by phone, to physically visit the stores for shopping. The Click & Meet service is often connected with a consulting in the store by ensuring that an advising salesperson is available at the chosen appointment. This enables sales staff to respond more specifically to customers’ individual needs and offer a personalized shopping experience. This concept was developed particularly during the COVID-19 pandemic as an alternative to traditional shopping methods, aiming to ensure compliance with hygiene and distancing regulations.