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Agentic Order Management
From system of record to system of action.
fulfillmenttools connects inventory, orders and fulfillment across your network — giving both your own AI agents and external systems the operational foundation they need to make better decisions in real time.
How AI evolves in fulfillment
Four pillars of fulfillment intelligence
Commerce is becoming more dynamic, more distributed and more complex. Static rules and fragmented systems can no longer keep up with the pace of modern operations. Every order is a decision, and those decisions must be based on real-time data, operational constraints and changing conditions, not predefined logic that breaks under pressure.
AI in fulfilment doesn't arrive all at once. It evolves from understanding what's happening in your operations to executing decisions across your network, with human involvement at every stage.
Intelligence layer — Understand
Turning operational data into actionable visibility
AI surfaces what is happening across your fulfilment network, making operational data accessible and actionable for teams at every level. Before any decision can be optimised, it must first be understood.
Intelligence layer — Configure
Translating business goals into fulfillment logic
AI supports the definition of fulfilment logic, helping teams translate business goals into routing strategies and operational rules that reflect how the business actually needs to operate.
Intelligence layer — Optimize
Continuously improving decisions across your network
AI improves decisions continuously across routing, inventory distribution and order operations, reducing cost to serve and increasing reliability without constant manual reconfiguration.
Intelligence layer — Execute
Acting autonomously on decisions across the order lifecycle
AI acts on decisions within the scope you define, automating fulfilment processes across your network. Autonomy stays scoped and human-led: you set the level of agent autonomy that fits your operations, backed by audit and policy.
WHO ACTS, WHO ADVISES
We bring intelligence into fulfilment operations
The AI Sidekick advises, our agents act. One interface gives your teams the insights they need, while two named agents make and execute decisions in real time, scoped and human-led. Every action is explainable, logged and reversible.
AI Sidekick
The single entry point to fulfillmenttools AI. It surfaces fulfilment insights and inventory answers in plain language, so your teams decide faster. Backoffice and configuration support come built in as skills, alongside Fulfillment Insights and Inventory Copilot.
Order Routing Agent
Turns your goals, cost, speed, satisfaction and capacity, into real-time sourcing decisions, optimising for cost to serve, margin, capacity utilisation and markdown avoidance, and can explain every one.
Order Monitoring Agent
Watches every order end to end, from capture to handover, and resolves risk to the promise before your customer feels it, by rerouting, substituting, splitting, switching carrier or compensating within scope. Your client advocate for on time in full.
HUMAN-LED BY DESIGN
Autonomy you control, trust you can verify
Human-led, scoped and governed. You set the confidence at which an agent may act on its own. Agents notify by default within scope, ask for approval above a threshold, and co-decide on systemic issues. Every action is logged and reversible.
Scoped autonomy
Agentic where it adds value, deterministic where it doesn't. Agents act within boundaries you define, and terminal actions need higher confidence or human confirmation. Autonomy is a setting, not a default.
Explainable and traceable
Every decision comes with its reasoning. The Order Routing Agent can explain every sourcing decision it makes, and every agent action is logged, auditable and reversible. Trust is earned, not assumed.
Control at your pace
Your operations decide how much autonomy makes sense, from reviewing every decision to exception-based oversight backed by audit and policy. The level of agent autonomy is yours to set, and yours to change.
Enable external AI agents to operate on real fulfillment data
External AI agents connect to fulfillmenttools via onX, the open protocol for agent-to-OMS communication, built on the Model Context Protocol (MCP) and established by the Commerce Operations Foundation. Through onX, agents access real-time inventory, products and fulfilment data, and act through the OMS, because agents choose the systems that let them succeed. The result is a reliable agent experience and an operational foundation for agentic commerce support, from customer-built agents to ecosystem provider agents.
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Read our report
The State of Agentic Commerce Operations
The future of retail is being reshaped by AI-driven agents and the operational demands they create.
Our State of Agentic Commerce Operations report unpacks how this shift is redefining the role of the Agentic Order Management System as the decisive infrastructure layer for the AI era. Discover why retailers need real-time operational truth, how multichannel complexity is accelerating, and what it takes to become ready for an agentic, automated future.
Business impact
Benefits
fulfillmenttools connects fulfilment operations with AI-driven decision-making, giving your teams a copilot that advises, agents that act within scope, and external agents the operational foundation they need.
Proactive instead of reactive operations
The Order Monitoring Agent detects risk before it becomes an exception, keeping order flow healthy, service tickets down, and your teams focused on decisions that matter rather than firefighting.
Routing that optimizes goals
The Order Routing Agent turns cost, speed, satisfaction and capacity into real-time sourcing decisions, optimising for cost to serve, margin, capacity utilisation and markdown avoidance.
Every order kept, on time and in full
Every order is watched from capture to handover. Risk to OTIF is resolved within scope, so the promise you make is the promise you keep, and customer experience holds.
Answers instead of searching
The AI Sidekick surfaces fulfillment insights and inventory answers in plain language, cutting onboarding time and documentation overhead. Productivity for every team, not just experts.
External AI agents ready to connect
Via onX, external AI systems access real-time inventory, delivery promises and fulfilment options, the operational foundation for AI-driven commerce experiences and new revenue.
Lower cost to serve across your network
Smarter sourcing decisions reduce split shipments, optimise carrier selection and minimise unnecessary fulfilment costs, automatically, across every order.
A foundation that evolves with your operations
From understanding operations to executing decisions, human involvement scales with your maturity. The system grows with your readiness for AI-driven fulfillment.
Go live in 9 weeks
fulfillmenttools is built for fast implementation. Enterprises are typically up and running in 9 weeks, from configuration to connected systems.
AI inside fulfillmenttools
Product
A copilot that advises, agents that act. fulfillmenttools supports your teams across every stage of fulfilment intelligence, from understanding what is happening in your network to executing decisions, scoped and human-led.
AI Sidekick
Built into the fulfillmenttools Backoffice, the Copilot is the single entry point to fulfillmenttools AI. Ask questions, get fulfilment insights and inventory answers in plain language, and move faster without leaving your workflow. It advises, your teams decide.
Order Routing Agent
Turns your goals for cost, speed, satisfaction and capacity into real-time sourcing decisions, optimising for cost to serve, margin, capacity utilisation and markdown avoidance. Every decision comes with an explanation.
Order Monitoring Agent
Watches every order from capture to handover and resolves risk proactively, rerouting, substituting, splitting or switching carrier within scope. Your client advocate for on time in full.
External Agent Connectivity
External AI agents connect to real-time inventory, delivery promises and fulfilment decisions via onX, the open protocol for agent-to-OMS communication, built on the Model Context Protocol (MCP).
Governance and Trust
You set the confidence at which an agent may act on its own. Every action is explainable, logged and reversible. Human-led, scoped and governed, by design.
Enterprise-grade security
fulfillmenttools is GDPR and ISO-certified, and runs entirely on Google Cloud infrastructure hosted in Europe. Your data stays compliant, protected, and within the European Union.
Who benefits
Built for every team involved in fulfillment decisions
AI-driven routing helps different teams solve the same challenge from different perspectives. Improve fulfillment decisions across logistics, commerce, IT and management.
Intelligent fulfillment control
Improve fulfillment efficiency across your network
Disconnected systems slow down your operations and increase costs. Our AI-driven Order Management System orchestrates fulfillment across all channels in real time. Reduce delays, improve stock usage, and stay in control without a complex setup.
Better customer experiences
Deliver what your customers expect
Customers expect fast, reliable delivery — every time. fulfillmenttools seamlessly connects your channels and fulfillment logic. Launch new delivery options quickly and adapt without relying on heavy IT projects.
Integrate without friction
Connect your systems without integration effort
Legacy integrations slow down innovation and drain resources. Our Order Management System is built for fast, flexible integration into your existing stack. Go live quickly and adapt without rebuilding your architecture.
Cut costs and gain network control
Streamline operations while reducing fulfillment costs
Disconnected channels lead to inconsistent customer experiences and lost revenue. fulfillmenttools unifies inventory, orders, and fulfillment across your retail network. Create consistent journeys online and in-store, without operational friction.
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Frequently asked questions
Everything you need to know about AI in fulfillmenttools, from how our agents work to how external systems connect.
All topics
Internal AI
External AI
Product and platform
Integration time
What is an Agentic OMS and how is it different from a traditional OMS?
An Agentic OMS connects fulfilment operations with AI-driven decision-making: named agents act on order routing and order monitoring, scoped and human-led, while external agents access real-time fulfilment data via onX. fulfillmenttools is built from the ground up for this model: not AI added on top of an existing system, but intelligence embedded into the operational foundation itself.
What are the internal AI agents and what do they do?
fulfillmenttools offers one copilot and two acting agents. The fulfillmenttools AI Sidekick is the single entry point to fulfillmenttools AI: it surfaces fulfilment insights and inventory answers in plain language, so your teams decide faster. The Order Routing Agent turns your goals into real-time sourcing decisions and can explain every one. The Order Monitoring Agent watches every order end to end and resolves risk within scope, your client advocate for on time in full. Both agents act scoped and human-led: they notify by default, ask for approval above a threshold, and co-decide on systemic issues.
How do external AI agents connect to fulfillmenttools?
External AI agents connect via onX, the open protocol for agent-to-OMS communication, built on the Model Context Protocol (MCP) and established by the Commerce Operations Foundation, of which fulfillmenttools is a founding member. With onX, external systems gain real-time access to inventory availability, delivery promises, fulfilment options and live order data: the operational foundation on which context-aware AI decisions depend.
Do I need to replace my existing systems to use AI in fulfillmenttools?
No. fulfillmenttools is API-first and MACH-certified, designed to integrate with your existing commerce stack without disrupting it. External AI agents connect via onX alongside your current systems. Internal agents operate within fulfillmenttools and can be activated progressively as your operations are ready for them.
How quickly can we get started?
fulfillmenttools is built for fast implementation. Enterprise retailers are typically up and running in 9 weeks. Our team works with you from day one to configure fulfillmenttools, connect your systems, and activate the right level of AI for your current operational maturity.
What's next
Make your fulfillment AI-ready
Bring intelligence into your operations and connect external AI agents to a fulfillment layer that's built for them.