From Click-and-Collect over Same Day Delivery

Seamless connection of on-and offline world enables new pick-up and delivery options for customers

About Deutsche Confiserie Group GmbH & Co. KG

arko and Hussel are part of the Deutsche Confiserie Group GmbH & Co. KG. In terms of sales area, it is the largest specialist confectionery retailer in Germany. The product portfolio ranges from fine specialities, pastries, chocolate and pralines and also speciality teas and coffees. About 250 company-owned stores are managed across Germany under the arko, Eilles and Hussel brands. In addition to this, there are some 4,000 point-of-sale units in grocery stores and bakeries.

Confectionery Retailer

Industry

Germany

Headquarters

Our customer's challenge

custom / Kundenzufriedenheit

Create the perfect customer experience

Build an uniform online and offline presence as well as the infrastructure for shipping online orders

cog

Establish smooth and efficient processes

Digitalize manual, error-prone processes and implement an intuitive fulfillment solution that enables rapid onboarding of employees

custom / Modular

Introduce a future-proof and scalable solution

Establish a future-proof solution that scales quickly and can be adapted to individual requirements and needs

shared-user

Gain independence from individual service providers

Flexible set-up and coordination of all service providers involved

fulfillmenttools in equipped with broad omnichannel expertise in the food sector. So we were very well advised in terms of technology and processes. However, the additional product or fulfillment expertise is particularly obvious in the cloud-based and modular platform, which can be optimally adapted to our requirements and needs and scales quickly.

Sabrina Terwort-Duczek, Project Lead Online Platforms and Head of Trade and Shopper Marketing, arko GmbH

The fulfillmenttools solution

rocket

Project scope

lightbulb

Comprehensive technological & process consulting through expertise in food retailing

Digital transformation through new set-up of the eCommerce architecture

Introduction of click-and-collect and ship-from-store with same day delivery

Decentralized omnichannel approach based on existing store network

Results

desktop-smartphone

New omnichannel experience for customers

Increase in the digital service level

Optimized store utilization and shorter delivery times through integration of stores into the eCommerce business

market

Already more than 30 connected stores, prospectively 250+stores will be connected

Exploit your sales potential

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