Consumer Electronics
Create a seamless omnichannel shopping experience
Online is booming – especially in the consumer electronics industry. However, pure online shopping is not enough for customers. The main motivators for buying electronic devices in brick and mortar stores are being to try out and touch products as well as seeking the advice of expert staff.
Leveraging synergies from the online and offline world
Omnichannel concepts offer retailers the opportunity to seamlessly connect their online shop with their brick and mortar stores and thus respond to increased customer expectations in terms of service and convenience. Customers benefit from a consistent customer journey, more flexibility in the shopping process, a wider product range, and better product availability. Retailers also benefit from an omnichannel approach: they open up more opportunities to reach potential customers and increase their customer satisfaction as well as their profitability.
Mastering your challenges with the right solutions
Reduce costs and shorten provisioning times
Every retailer’s goals look similar: Lowering costs, shortening provisioning times and meeting customer expectations.
Order Routing & Management
fulfillmenttools DOMS helps you to route and manage your orders very easily. Based on individually definable rules, each order can be intelligently distributed to the optimal fulfillment location – parcel goods as well as bulky goods. In this way, you can shorten your delivery and pickup times, better utilize resources and save costs through more efficient processes. Learn more about DOMS now
Meet customer requirements with omnichannel
Whether customers buy in a physical store or online often depends on the product. If they are buying a new, high-priced product such as a TV or a refrigerator, they like to get advice and check the quality in store. Spare parts such as batteries or charging cables, on the other hand, are often purchased online. Meet all customer needs!
Click & Collect
Order online, pick up in store: Click & Collect is not only popular with your customers – with the service you are able to expand your service portfolio, increase the relevance of your stores and exploit additional sales potential through spontaneous purchases by your customers. More about Click & Collect
Display offline availability in the online shop
Offline availability displays in the online shop help customers with planning in the shopping process and prevent frustration if the product is not in stock. With fulfillmenttools Inventory Management you can work with up-to-date inventory data in the online shop. How does that work? Get in contact with us
In-Store returns
With an in-store returns service, you not only increase customer satisfaction through a broader service portfolio, but also reduce logistics costs, shorten the time to re-sell, and, at the same time, your processes and the environment are relieved. More information on our In-store returns solution
Ordered online today, delivered in no time
Amazon sets the market standards in the consumer electronics industry. We help you to keep up and offer your customers fast delivery options.
Same day delivery and quick commerce through ship-from-store
With ship-from-store and a seamless connection to various shipping service providers, you can easily ship online orders from a store nearby customer. This enables next and same day delivery and even quick commerce. Find out more in our infographic and take a deeper dive with our ship-from-store whitepaper.
Efficient and seamless processes
In the consumer electronics industry, optimized pick-and-pack routes inside stores and different picking approaches such as single-order picking, multi-order picking, zone picking or batch picking are crucial in the picking process.
Picking & Packing
With our intuitive picking solution, you handle your in-store picking & packing processes quickly and easily with the right picking strategy. Find out now about fulfillmenttools In-Store Fulfillment
Set new industry standards with your fulfillment processes now!
Realize your sales and savings potenial.Get in touch with us!
Further information
The benefits of DOMS at a glance
Learn how DOMS enables flexible eCommerce fulfillment by intelligently connecting online store, stores and warehouses, and how it helps you becoming an eCommerce champion.
Optimize your omnichannel strategy in 5 steps
Your practical guide to successful omnichannel fulfillment: how to strengthen your competitiveness and benefit from additional advantages.
Whitepaper: our omnichannel fulfillment infohub
Read up on everything you need to know about flexible fulfillment processes and get valuable practical tips on how to implement your use cases.