Backoffice of the fulfillmenttools platform

Returns Management

Reduce transport and logistics costs, save time and increase customer satisfaction. With our efficient returns solution, you can integrate your stores as receiving points for returns of online orders and thus optimize not only your omnichannel fulfillment, but also the shopping experience of your customers through efficient processes.

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Stores as return acceptance points for online orders

Due to the increase in online retailing, the number of returns is also rising. For many retailers, this still represents a complex fulfillment step that often consists of manual, non-scalable processes.

Due to our returns solution, you

  • keep your transport and logistics costs as low as possible,
  • work with optimal user-centric processes for smooth online order fulfillment,
  • shorten the time to re-sell your goods,
  • reduce the transcript rate of returned items,
  • optimize relevance and customer frequency in your stores through their additional role as a returns acceptance point for online orders.

 


Benefits at a glance

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Increase customer satisfaction

By integrating an efficient returns solution, customers can easily send back online orders or return them to a store.

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Reduce costs sustainably

Using stores as returns acceptance points reduces transportation and logistics costs, as well as the time it takes to re-sell.

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Save valuable time

Our solution enables an app-supported recording of returns and their reasons for return as well as an automated and fast handling of the return process.

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State-of-the-Art Technology

A cloud-based approach allows the solution to be quickly linked to existing systems and enables automatic data integration with upstream and downstream systems.


Our Feature Highlights

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Create and print return information

With our returns management app, the returns label as well as the returns bill can be created automatically and then printed.

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Fast handling of the return processes

A direct inventory posting as well as an automatic triggering of the invoice correction enable a fast return process.

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Easily identify returns on site

Identify orders in multiple ways:

  • With the order number of the online shop
  • By scan via the QR code of the return bill or the barcode of the return label
  • Manual input of the track&trace code of the return label

 

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Quickly classify reasons for returns

The app simplifies the classification of return reasons:

  • Select an individual return reason for each returned item
  • Configure return reasons freely

 

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Efficient Omnichannel Fulfillment

Read now in our whitepapers how to become a successful omnichannel retailer by linking your stores with your eCommerce.

TO THE WHITEPAPERS
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Contact us

Would you like to know more? Send us a message - we look forward to a personal conversation and will be happy to discuss your options.

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Contact us

Would you like to know more? Send us a message – we look forward to a personal conversation and will be happy to discuss your options.

Send messageSubscribe to newsletter

Contact us

Would you like to know more? Send us a message – we look forward to a personal conversation and will be happy to discuss your options.

Send messageSubscribe to newsletter