FMCG and food
Click to door in 15 minutes: Lite powering eFood
Lite e‑Commerce builds advanced e‑commerce technology and operates dark stores to power fast, on‑demand grocery delivery through its supermarket online service. To support efficient fulfillment, fulfillmenttools provides an intuitive Store Operations App with order overview, picking, and handover capabilities.
.png)
Lite e‑Commerce is a start‑up within the Żabka Group, Poland’s largest convenience store chain, responsible for developing e‑commerce technology, products, and operations.
Responding to the rise of on‑demand shopping and q‑commerce, the company has built a best‑of‑breed software platform and its own dark stores to enable fast fulfillment. In addition, Lite e‑Commerce launched delio – supermarket online, a service offering a wide assortment of food and everyday goods at affordable prices with same‑day delivery in selected time slots, using zero‑emission scooters. Starting in Warsaw, the service has expanded to Gdansk, Cracow and Sopot, with further growth planned across major Polish cities.
To achieve this, fulfillmenttools provided an intuitive and easy-to-understand Store Operations App that includes order overview, picking module and handover app.
Facts and figures
2021
Founding year
> 30
Connected stores
15
Minutes from order to delivery
3
Delivery models
The challenges for Lite e-commerce
Find a future-proof, scalable solution
Establish a future-proof solution that is based on a scalable and customizable IT tech stack to ensure the delivery of orders within 15 minutes.
Design smooth and efficient processes
Establish an intuitive app to handle the fulfillment process in the dark stores by ensuring a quick picking process and easy handover to delivery drivers.
Guarantee rapid setup and time-to-market
Establish a future-proof solution and ensure fast time-to-market given the short timeline to launch, while simultaneously setting up the operations
Offer best-in-class customer experience
Create an intuitive, time‑saving solution that makes everyday shopping simple and convenient, especially for non‑tech‑savvy customers.
Project scope
Create an intuitive, time‑saving solution that makes everyday shopping simple and convenient, especially for non‑tech‑savvy customers.
Consult in establishing digital processes
Work as a grocery-experienced partner due to REWE-heritage with process knowhow, a consultative approach and exchange at eye level
Apply modern software-as-a-service approach
Provide technical feasibility and well-documented API-based platform that allows easy implementation and custom development of features
Provide the Store Operations App
Supply a quick commerce specific solutions for the handover process to a third party fleet with an easy UX/UI and low onboarding efforts
Offer smooth project handling
Provide a reliable, efficient, easy‑to‑use products paired with close cooperation ensure seamless project handling for all parties
.png)
.png)
Project results
The project delivered a streamlined end‑to‑end setup with reduced provider complexity, intuitive store operations for efficient order fulfillment, and robust digital processes.
End-to-end process
Establish a fully integrated end‑to‑end process by consolidating to just four carefully selected providers. This approach reduced complexity, improved coordination, and increased overall efficiency.
.png)
Order Fulfillment
fulfillmenttools provided the intuitive and easy-to-understand Store Operations App, including order overview, picking module and handover app with minimal training effort.
.png)
Expert knowledge
We provided consultative support in establishing robust digital processes, leveraging best practices from REWE, the leading player in the German eFood market.
.png)
Let’s unlock your success story
See how fulfillmenttools powers your business goals. Get in touch to explore your options.
.png)
.png)
.png)