Distributed Order Management System enables high-level multi-brand services for Kanmo customers
About Kanmo Group
Kanmo Group is an Indonesian Retail Franchise Business formed in 2005 with a bright range of global brands. As the partner of leading retail brands from around the world, the group occupies a leadership position within several market segments in Indonesia. The portfolio of the company offers multibrands physical stores & digital brands as well as homegrown brands.
Kanmo Group is operating as an omnichannel business, serving tens of thousands of customers monthly with brands like: Havaianas, Adidas, Mothercare, Coach, KateSpade, Nespresso and many more.
Region
Indonesia
Stores
More than 250
Industries
Retail
The challenges for Kanmo Group
Reducing the high transportation and shipping costs
of the existing system landscape for customers all over Indonesia
Optimizing the fulfillment operation
in Indonesia and finding a future-proof and scalable software solution
Offering and implementing multi-brands services
like selling through multi branded webshops, stores and marketplaces with high benefit and advantages for customers
Managing complexity
of selling products through different brands in various islands and cities around Indonesia as biggest logistical challenge
Our biggest challenge is to handle the multi complex order management for the large number of islands around Indonesia. Due to the smart and unique routing options of the fulfillmenttools Distributed Order Management System, our operations are now able to serve customers more flexible and with a minimum principal cost.
Chitranjan Singh, Head of Product Kanmo Group
The fulfillmenttools solution
Project scope
Implementation of Distributed Order Management System (DOMS) enables Kanmo to configure individual routing rules and address complex order distribution scenarios for multi-brand services
Using the diversity of Ship-from-Store makes Kanmo reduce costs and increase efficiency. This is done by selecting the best fulfillment location based on inventory levels and multi-brand-specific needs
The multifunctions of routing rules and shipping options lead to increased sales and being competitive with other market players
The API-first approach gives the flexibility to connect swiftly to the existing infrastructure and make individual configurations step by step at your own pace
Project partner
As additional project partner, codilar was and is involved in the project between Kanmo and fulfillmenttools. Codilar is an award-winning digital commerce agency that specializes in building enterprise-grade eCommerce solutions for retail, b2b, and d2c companies.
This leverage powerful and flexible platforms are used to build highly customized and fully integrated omnichannel commerce platforms together.
Project results
Increased number of routed orders within the first 4 months all over Indonesia
Reduced transportation and shipping costs by offering free shipping from stores
Optimized customer experience through a holistic and highly adaptable overview of all omnichannel orders
Realized an outstanding collaboration between Kanmo Group, codilar and fulfillmenttools in three different time zones
Benefit from seamless omnichannel fulfillment
Learn why you should start your digital transformation with seamless omnichannel fulfillment and how to implement it.