Efficient Workflows, Digitalized Processes and Transparency Across the Entire Fulfillment Chain
About PAPER & TEA
At the heart of PAPER & TEA are the products created with the highest standards of quality and aesthetics – from the finest tea varieties to elegant yet useful accessories and artfully crafted notebooks. With more than 38 stores in seven countries, an international online store and a team of over 350 employees, PAPER & TEA carries its mission of enriching lives to the outside world.
Headquarters
Germany
Stores
38 stores in 7 countries
Industry
Food & Stationary
The Result
At the core of fulfillmenttools Order Management is the management of all order processes, offering webshops and stores real-time stock availability insights and facilitating scalable operations.
Successful integration of the entire PAPER & TEA network, including own warehouses, third-party logistics (3PL), and retail branches
Automation of order routing processes to select the best fulfillment location based on individual criteria, ensuring flexibility in the fulfillment processes
Scalable processes thanks to improved transparency across the entire order & inventory workflow
Project Support
digital dna has taken on the overall project management for the introduction of fulfillmenttools. digital dna has many years of experience in digital transformation, IT and architecture, as well as project consulting and implementation. This means that customers are supported from the initial idea to its realization.
The Challenge
Modernization of order processes and increased flexibility to better accommodate the evolving business model.
The customer experience is supported by too many manual processes - a lack of transparency regarding orders and product availability leads to increased internal costs for PAPER & TEA.
Integrating different sales channels and inventory sources to tackle the challenges of omnichannel sales and enable a contemporary customer experience.
Integration Partner
Positive Minds participated in the project as an integration partner. As a software agency, Positive Minds specializes in the development of tailor-made software solutions. Their experts provide services in the areas of web and mobile development, UX/UI design and digital transformation.
With fulfillmenttools' flexible and high-performance API, we developed a flexible and scalable architecture for PAPER & TEA that optimizes fulfillment, order and inventory management and provides relevant data in real time in all online and offline channels. The modern API-first approach ensures seamless integration with existing business processes and systems.
Thomas Foerster, Senior Solution Architect, Positive Minds
The fulfillmenttools solution
Expandable, flexible SaaS solution based on MACH, which facilitates easy growth during expansion and integrates seamlessly with other systems.
Intelligent order management system enables optimal fulfillment of every order type using individual criteria to ensure efficiency.
Comprehensive inventory transparency across locations and systems to simplify inventory management and offer real-time data on warehouse and store availability.
Partnership-based approach that provides guidance on establishing digital processes.
Benefit from seamless omnichannel fulfillment
Learn why you should start your digital transformation with seamless omnichannel fulfillment and how to implement it.