Distributed Order Management
Optimize your order management by smart order routing
In modern retail, large order volumes, high speed, and seamless processes are crucial for meeting customer expectations. Consumers demand a seamless shopping experience both online and offline. In order to perform, retailers and brands must integrate all locations into their online commerce. A Distributed Order Management System supports In this complex omnichannel world.
Leverage synergies from online and offline business & automate processes
The Distributed Order Management System (DOMS) helps you to meet all market and customer demands and create a seamless omnichannel experience from checkout to order routing & administration to shipping or handover to the customer. The system integrates the complete fulfillment network of central warehouses, stores, dark stores, micro hubs, dropshippers etc. and enables you to process orders in the best possible way based on your individual goals. Our order routing determines the best routing decision to fulfill an order within the available time frame.
Your benefits with fulfillmenttools Distributed Order Management System
Maximum flexibility in your fulfillment processes
Access across the entire fulfillment network
Optimal order routing
Cost-efficient and fast shipping
Adaptability in any situation
Needs-based system configuration
Increased profitability
Optimized capacity utilization
Increased customer satisfaction
What you can achieve with Order Management
Improved customer journey
A good fulfillment process and thus also order management contribute significantly to a good shopping experience. If the channels are seamlessly connected and processes such as checkout, communication and returns are designed in a customer-centric way, the customer experience can be significantly optimized.
Easy control
Although our order management automates processes, the system and the orders can be accessed at any time. This means that you are always able to control the data and make configurations easily. If necessary, you can also intervene manually with functions such as reroute and order split.
Would you like to dive even deeper into the world of Distributed Order Management?
Follow our Solution Consultant Andreas in the video as he gives you a comprehensive insight into our solution.
Which omnichannel services can be implemented with Order Management
The main task of an order management is order orchestration, i.e. intelligent order control. At the same time, it is the basis for the implementation of various omnichannel services.
Display of availability and delivery and pickup options in the online shop
Keep your inventory data up to date at all times and show your customers availability and all delivery and pickup options on both the product pages and in the checkout in the online shop. Get in touch with us
Click & Collect
Provide your customers with the option to pick up their online orders at a store of their preference. This increases the relevance of your stores and encourages spontaneous purchases. Learn more about Click & Collect
Ship-from-Store
Ship-from-Store helps to shorten delivery times, reduce shipping costs, and minimize your environmental footprint. Learn more about Ship-from-Store
Looking for a flexible order management solutionto connect your entire fulfillment network?
We are your partner to set up your eCommerce fulfillment flexibly and efficiently,
automate processes and provide intelligent order routing.
Order Management FAQ
Order Management:
An Order Management System (OMS) maps the entire ordering process within a company. It is used for order management and orchestration and has the task of making internal processes lean and efficient. Order Management covers all processes from order entry, checking stock availability, processing payments and operational handling of customer orders to shipping and communication with customers. In line with these tasks and in order to create smooth processes, order management is closely linked to other areas involved in getting the goods to the customers. These include, for example, warehouse management, accounting, customer service and logistics partners. Ultimately, this enables retailers to create optimized and seamless shopping experiences for their customers, from ordering to payment and after-sales.
Distributed Order Management (DOM): A Distributed Order Management (DOM) system is an advanced order management system that centrally manages and coordinates orders across multiple channels and locations and is essential to the order fulfillment process, especially for intelligent order routing. The DOMS sends orders to the optimal fulfillment location by managing fulfillment processes rule-based using sophisticated logics to ensure fast delivery or handover in the store to customers. The goal is to automate order fulfillment and thereby minimize order processing times, maximize customer satisfaction and optimize costs for retailers.
For a deeper insight into the distinction between a traditional OMS and a Distributed Order Management System, see our blog article Order Management: Many Definitions, Each Unique Yet Similar?
Stock transparency in the entire fulfillment network
To ensure that the products customers want to buy are available in the quantities and at the delivery or pickup options they are looking for, and to take full advantage of the intelligence of the OMS, good inventory management is extremely important. This efficiency is achieved by ensuring proper stock maintenance, optimizing resource utilization, determining the optimal shipping location, and promptly delivering orders to customers. An effective OMS operates at its best when these factors are carefully managed to provide customers with their orders in the shortest possible time.
Receipt of the customer’s order:
In the online shop: With the help of an order management system, retailers can provide customers with real-time information on product availability and delivery times as early as the checkout stage of the online shop, thus creating transparency in the shopping process and managing expectations. Therefore, an inventory check is carried out via the OMS and, on this basis, only the delivery and pickup options that the retailer can actually provide are displayed.
In store: If a product desired by a customer is not available in a store, offline orders can also be placed directly in the store with the help of an employee (in-store order) and transferred to the order management system. It is possible, for example, for sales associates to use their mobile devices to call up stock data from other stores in the surrounding area and initiate a Click & Collect order for the customer. If the desired product is not available there either, it can also be delivered directly to the customer’s home via the central warehouse.
Forwarding & processing of the order: Once customers have completed their order online or offline, it is transferred to the OMS with all the important information on quantity, shipping method, etc. This is where the OMS comes in as the brain of the fulfillment process and takes over the intelligent distribution (routing) of the order to the optimal fulfillment location. Doing so, takes into account the routing rules individually defined by the retailer, such as shortest route to the customer, avoidance of an order split or location capacities for fulfilling the orders. If necessary, retailers can also process, cancel or reroute orders.
Order processing and shipping or handover to the customer: Once the optimal location for fulfillment has been determined, the order is forwarded to this location and handed over to the staff in the store, warehouse, dark store, etc. for further processing. They take care of picking, packing and shipping or handover to the customer.
Fast and easy setup: Thanks to the API-first approach of our software architecture, our Order Management can easily integrate into your existing IT landscape and connect to your systems.
Scale flexibly: Our system is cloud-native. This enables continuous improvements and updates to the system and easy scaling of your eCommerce.
Above all, you should ask yourself what are the main challenges for your inventory availability, order processing and commerce operations.
In the following step-by-step guide, we will help you work through the most important questions in your search for a suitable OMS.
Further information
How DOMS Order Routing Navigates Retailers Through Fulfillment Diversity
Modern consumers expect a seamless shopping experience across various channels, inspired by major players like Amazon. How? Through a Distributed Order Management System that enables intelligent order routing. Discover how DOMS supports retailers in managing complex orders.
The Ultimate Guide to Distributed Order Management
Learn everything you need to know about Distributed Order Management and discover the central role a Distributed Order Management plays in modern omnichannel retail and e-commerce sector.
Infosheet on Distributed Order Management System
Our DOMS enables the calculation of the optimal fulfillment option for an order in the shortest possible time. Our quick guide provides a comprehensive overview of the features and benefits of the Distributed Order Management.