Next Generation Order Management Enables Fast and Flexible Delivery and Collection Options for BLACKOUT Customers
About BLACKOUT
BLACKOUT is a Swiss fashion company that was founded in 2016 as a subsidiary of JEANS FRITZ. The company stands for trendy jeans and casual wear, paired with great service. The fashion company strives to offer its customers a shopping experience in a modern, feel-good atmosphere. The target group are women and men who are interested in fashion and a good appearance, appreciate competent, individual advice and value a balanced price-performance ratio.
Fashion
Industry
Switzerland
Region
83
Number of stores
The Result
Activation of the entire BLACKOUT store network for shipping and Click Reserve orders
Intelligent distribution of online orders thanks to the Distributed Order Management System (DOMS)
Lower costs and shorter delivery times thanks to fulfillment of customer orders from Swiss stores (ship-from-store) instead of from a German central warehouse
Use of the software first in selected test stores and successive, individual roll-out to the entire store network
Thanks to fulfillmenttools' software, we can implement concepts such as ship-from-store and click reserve. This has enabled us to take our customer journey to a new level, save costs and make our processes more efficient. Thanks to the modern technology, integration was easy and we can scale and grow according to our needs.
Falko Schäfer, Head of E-Commerce JEANS FRITZ / BLACKOUT
The Challenge
High transportation costs and long delivery times for customers in Switzerland, as they were supplied from the central warehouse in Germany
No possibility to ship online orders from the stores, as the Swiss stores were not equipped to ship online orders
Modernization of the existing system landscape and development of a modern and scalable architecture to meet customer requirements
The fulfillmenttools solution
Activating the store network for Ship-from-Store and Click Reserve
- While placing orders in the online shop, customers can choose between shipping (ship-from-store) and pick-up (click reserve)
- Shipping orders are picked by store employees in one of ten selected shipping stores and sent to the customer
- Customers can select all stores to pick up an order and benefit from flexible service. This also increases the relevance of the stores, as customers are encouraged to visit them
Intelligent distribution of orders by the DOMS
- The DOMS distributes the orders to the store network in the best possible way based on individual routing rules
- Routing is based primarily on the stock availability of the ordered items and the capacity utilization of the stores
- If the items ordered are not all in stock in the same store, the order is split between several stores (order split)
More efficiency through our solutions in the stores
- The Order Fulfillment solution simplifies the picking, packing and shipping of orders in the stores for employees
- Returns are recorded via our Returns Management. Customers can return items to the
stores. This increases store relevance
Expandable SaaS solution based on MACH
- The flexibility of our solution enables BLACKOUT to gradually introduce additional stores as ship-from-store locations
- Routing rules can be flexibly adapted by BLACKOUT at any time and additional modules can be added
- Modern API-first architecture enables easy integration of the fulfillmenttools platform into existing infrastructure
Benefit from seamless omnichannel fulfillment
Learn why you should start your digital transformation with seamless omnichannel fulfillment and how to implement it.