Optimal Order Management: Integrating Salesforce & fulfillmenttools

At Positive Minds, our development team embraced the exciting challenge of integrating the Salesforce Commerce Cloud (SFCC) with fulfillmenttools’ Order Management System (OMS). Our previous collaboration with PAPER & TEA, where we successfully developed a Shopify integration, equipped us with valuable experience in working with fulfillmenttools. Now we are focusing on the interaction with Salesforce, a widely used solution in the enterprise B2C segment.

This integration is particularly exciting for customers from the B2C segment, especially those from the fashion and lifestyle industry that have complex order processing procedures or operate as strong omnichannel players with an international presence. SFCC is is efficiently supported by the modern, flexible, and robust OMS from fulfillmenttools. The two eCommerce solutions complement each other perfectly, striving to deliver an exceptional shopping experience for end customers.

Thanks to fulfillmenttools’ open APIs and MACH architecture, we found the integration process surprisingly straightforward. Our solution combines the established stability and reach of SFCC with the innovative features and flexibility of fulfillmenttools, providing significant added value for our B2C customers.

The development of the connector includes the provision of cartridges as accelerators, which were specifically designed to facilitate the integration of Salesforce Commerce Cloud with fulfillmenttools. These cartridges ensure the availability of essential functionalities while allowing customization to meet the specific requirements of our clients.

The storefront cartridge is based on the SFRA reference application and the in-store pickup plugin. The integration cartridge can be used both for the SFRA and as a basis for development in the PWA reference application.

The connector enables the export of online and Click & Collect orders to fulfillmenttools, including the selection of shipping methods and carriers. This feature allows for the addition of customer-specific tags or attributes at any stage, enhancing the personalization of the shipping process and optimizing order routing.

Another important aspect of the integration is the import of inventory data into SFCC, whether for distribution centers (DCs) or directly from stores. This ensures that product availability is always up-to-date, enabling us to respond swiftly and accurately to changes in stock levels.

One of the most fascinating features is the enhanced Click & Collect/Store Pickup functionality, which allows real-time stock retrieval from fulfillmenttools. This feature offers our customers a decisive advantage by ensuring reliable and timely product selection. We have successfully integrated this feature into our SFRA demo store, and the results have been impressive.

By allowing end customers to view availability in all stores, they can choose the best options for their purchases, significantly improving the shopping experience.

By enabling end customers to view product availability across all stores, they are empowered to select the best options for their purchases, greatly enhancing their shopping experience.

In addition to exporting the product lists to fulfillmenttools, we have integrated webhook listeners for various fulfillmenttools events, the seamless storage of all relevant data within Salesforce Commerce Cloud (SFCC). This creates a uniform data basis and significantly improves response times for events.

Overall, this integration demonstrates that using flexible and customizable cartridges allows for seamless collaboration between diverse systems. Our successful integration highlights the value of such adaptations in optimizing business processes. We are proud of our achievements and look forward to future challenges in which we can further deepen our expertise.

We would be happy to provide more detailed advice on a potential Salesforce – fulfillmenttools integration or help you with further inquiries in the area of omnichannel technology.